Terms & Conditions
Special Orders
• All special orders must have an established ship date. Merchandise will be held as a courtesy for thirty (30) days. All orders that remain “inventoried” at a Glassnow facility beyond the thirty-day period will be billed at $50 per month for each pallet that is stored. These rates are billed as a flat monthly fee with no allowances for prorated totals.
● A 50% down payment is required on all special order items. Balance and shipping fees are due at time of shipment from factory.
● Special orders are shipped as stock is made available.
Order Terms
● Minimum order requirement is 1 case.
● We reserve the right to cancel any orders or backorders without notification.
● We reserve the right to increase or decrease quantities to meet our minimum case pack requirements.
● Our website does not reflect inventory counts. Please reference the order confirmation sent from our processing team which will note the availability of stock for your order. The estimated ship dates noted on the confirmation will indicate the availability of goods and when they can be shipped.
Pre-Order Policy
As of 2.15.2022, our pre-order policy is as follows:
● We will accept pre-orders for customers up to 3 months in advance of the customer’s requested ship date. Orders must be firm as cancellations will not be accepted.
● A 50% non-refundable deposit may be required for pre-orders on pallet + quantities. Deposit requests will be reviewed and communicated at time of order as various factors determine the need for a deposit.
● Pre-orders must have an established ship date. Merchandise will be held as a courtesy for thirty (30) days. All orders that remain inventoried at a Glassnow facility beyond the thirty-day period will be billed at $50 per month for each pallet that is stored. These rates are billed as a flat monthly fee with no allowances for prorated totals.
● Product pricing is subject to being billed at prices in effect at time of shipment.
Backorder Terms
● Backorders are accepted and held open for any orders placed through Glassnow.
• Backordered items can be secured by adding them to the cart and purchasing, reserved for the estimated availability date. The availability date is an estimate and is subject to change.
● All backorders will be confirmed prior to shipping for approval. If needed, a new credit card will be requested at this time.
● When placing this pre-order, a temporary hold will be placed on your card, but no actual charges will be incurred until the products are in stock and shipped to you. Credit cards entered when placing an order with Glassnow are saved and applied to backorder purchases at the time the backorder ships.
● No partial cases will be shipped; however, substitutions are allowed with customer approval.
● Backorders or split ship orders will have freight adjusted to rates due at time of shipment. Customers are responsible for shipping charges on all shipments.
• When out-of-stock items arrive at our distribution center, incoming inventory is allocated on a first-come-first-served basis to customers who pre-order.
Glassnow Sample Program
• Glassnow offers the purchase of samples through glassnow.com. You can find a “Purchase a Sample” link on all items which offer sample options. Note: Not all items offer sample purchasing.
• Sample purchases are limited to one unit per SKU when purchased online. If you have special circumstances for sample needs requiring more than one sample, please contact customer service at glassnow.com/contact-us.
• If any product in your sample purchase is currently out of stock but expected to be restocked within 30 days, your entire sample order will be held until all items are ready to ship together. However, if the pending items restock date exceeds 30 days, it will be removed from your sample order and cancelled, and the rest of the items will be promptly shipped.
• When samples are included with a standard product purchase, the available products at the time of order placement will be shipped, and any remaining samples will be canceled.
• Sample purchases are charged a per-item price as well as shipping.
• Samples are not eligible for returns.
Lead Times
● In-stock items are generally shipped within 3-5 business days from receipt of order. Goods will ship sooner if possible. The order confirmation sent via email will have the estimated ship date noted for customer reference. Fluctuations of 48 hours +/- may occur.
● Out-of-stock items will be placed on backorder or pre-order to ship as they become available. See backorder terms above.
● Customer is responsible for advising their sales representative at the time of order of any special delivery dates, shipping requirements, or cancellation dates.
Pricing
● Prices are FOB Manor, TX unless otherwise quoted.
● All prices are subject to change without notice.
● Items are billed at prices in effect at time of shipment.
● A Texas Sales and Use Tax Resale Certificate is required for any customers doing business in Texas to avoid paying sales tax.
● Customers requiring special label requirements will be reviewed on a case-by-case basis. The processing and labor for special label requests will incur a surcharge per label billed to each order.
● Customers requiring special packing of orders or those unable to receive pallet deliveries will receive a supply and labor surcharge billed to the order. Amounts are to be reviewed on a case-by-case basis and disclosed to the customer prior to processing.
Payment Terms
● Credit cards accepted: Visa, Master Card, Discover, American Express.
● Customer authorizes any/all charges associated with an order to be charged on their credit card.
● COD shipments are not allowed.
● Net 30 terms are available with approved credit. See Net 30 terms below.
● A $30 fee will be charged for any returned checks.
● Customers paying by bank wire and/or ACH are responsible for all applicable fees.
● For any pre-paid orders, all customers within the continental US should include 30% of the order total toward the shipping fees. Any overpayment will be refunded. No delivery will be made without adequate shipping and handling charges included.
Net 30 Terms and Conditions
● Balance due in full 30 days following date of invoice.
● A late charge of 2% per month, not to exceed 24% per annum, simple interest, or the maximum rate allowed under the laws of the state of Texas, will be added onto past due balances.
● If this account becomes overdue and referred to a collection agency, or if this account is referred to an attorney for collection, the customer agrees to pay all costs of such actions including reasonable attorney’s fees. Venue for such action shall be in the circuit court of county court in and for Travis County, Texas.
● The customer further acknowledges the above and agrees that with regard to any such account or late charges that the applicant, customer, and Glassnow are parties to a written agreement.
● Applicant, customer, [1] authorizes Glassnow to verify applicant’s credit worthiness by obtaining a credit report, or by directly contacting banks, lending institutions, and suppliers in connection with this application or later in connection with an update.
● Below is a link to download a print-ready PDF form submit the completed and signed form via email to GlassnowSales@glassnow.com or fax to 512 339 1521.
Resale/Tax Exemption Certificate
Couronne Company Inc. and its subsidiaries, Glassnow and Mosaic Birds, are legally obligated to collect sales tax on all shipments to the below states. For resale tax exemption, Resale Certificates must be received in advance of placing an order to qualify as tax exempt. Submit the completed and signed form to resalecert@couronneco.com or mail to Couronne Co., 12617 Beltex Road, Manor, TX 78653. Charity, religious, educational, or government agencies must send proof of exemption. Please create an online account before submitting your resale certificate.
Complete the Texas resale form here
Complete the Pennsylvania resale form here
Complete the California resale form here
Complete the Georgia resale form here
Complete the Illinois resale form here
Complete the Kansas resale form here
Complete the Indiana resale form here
Complete the Michigan resale form here
Complete the Massachusetts resale form here
Complete the Minnesota resale form here
Complete the New Jersey resale form here
Complete the North Carolina resale form here
Complete the Tennessee resale form here
Returns/Claims
● Please examine your order upon arrival for any discrepancies.
● Trucking damage claims must be reported to the delivery driver upon delivery. Failure to note damages/shortages on delivery receipt may result in claims being denied. Claims must be reported within (7) days of delivery.
● Glassnow will not accept freight/common carrier damage claims for shipping orders placed on the customer’s own shipping account. All breakage claims are to be addressed directly to the carrier and damages must be reported to the driver upon delivery.
● No returns will be accepted without our return authorization (RA) number and must be returned with appropriate packing material. Any return shipped and received back to Glassnow broken because of inadequate packaging materials will not be credited.
● Returns are subject to a 20% restocking fee in addition to all shipping charges incurred.
● Authorized returns will be in the form of a credit memo only.
● All returns must be requested within 30 days of delivery.
● All closeout and discontinued items are final sales and non-returnable/non-refundable.
● Glassnow retains the authority to decline replacement shipments that do not adhere to case pack quantities. In such instances, an in-house credit or refund will be issued for use towards the acquisition of a complete case pack.
Shipping
● Product shipping originates from Glassnow, A Division of CouronneCo - 12617 Beltex Rd., Manor, TX 78653.
● Standard Shipping is 3-5 Business Days.
● Requests for overnight shipping will not ship the same day as the order is placed. They will be scheduled on the next shipping day with availability which may be several days out. There are no guarantees for next day shipping.
● Customers wishing to pick up their order rather than have it shipped must allow 24 hours advance notice with the order as well as making payment arrangements in advance. At the time the order is placed, the sales representative must be notified that the order is to be picked up rather than shipped. A pick-up time will be assigned by the sales rep. If the customer is unable to pick up at the arranged time, they must notify the sales rep to coordinate a new pick-up appointment.
● Online orders will be provided an estimated freight charge only. For online orders with International shipping addresses, Sales Representatives will contact customers after an order is submitted with actual rates.
● For international shipments, the buyer is responsible for all taxes, duties, tariffs, and customs laws in the destination country.
● Accessorial charges incurred by the freight carrier and not previously reported or calculated with online freight may require additional fees not billed on the original order. Glassnow reserves the right to adjust freight charges accordingly. Examples include but are not limited to store closures, re-delivery charges, inside deliveries, lift gates, etc.
● Online orders noting shipping rates for pallet size orders are estimates only and subject to change at the time of processing. For customers that cannot accept pallets or require special handling, additional charges may be incurred and billed accordingly.
● Special handling requests are subject to an extra charge.
● Standard shipping is FedEx or best way. Special routing information must be specified at the time the order is placed or Glassnow will ship at its own discretion.
● Customers categorized by the freight carrier as having a residential address may be subject to additional shipping charges based on the freight carrier’s residential delivery rates. Notify your sales rep if the shipping address is residential at the time the order is placed.
● A $15 charge will be added to orders when freight carriers are arranged by the customer. This fee covers administrative and warehouse preparation expenses.
● Couronne must receive a correctly completed Bill of Lading prior to the driver arriving to pick up the goods. Drivers that arrive to pick up a shipment prior to Glassnow receiving the Bill of Lading will be turned away at the customer's expense.
● Customer-arranged freight pick-up should be scheduled for the next day unless the carrier is notified before noon the same day to arrive before 4PM CST.
● Orders requiring Customer Arranged Freight must be picked up no later than the day after the order is ready for pick up or the customer will incur a $20 per pallet daily charge.
● Backorders or split ship orders will have freight adjusted to rates due at time of shipment. Customers are responsible for shipping charges on all shipments.
● All orders over 250 lbs are shipped by pallet unless specifically requested otherwise.
● Glassnow is not responsible for stolen or abandoned deliveries.
Delivery of Goods
● Seller agrees to deliver goods in a timely manner. In the event that delivery is not made within 60 days of the original delivery date Seller must get approval in writing from Buyer to extend or choose an alternate delivery date or the purchase order will be canceled. Seller will not be held liable for delays caused by natural disasters or acts of war or terrorism.
Disclaimers
● Glassnow glassware is manufactured as semiautomatic and automatic production. There may be some variation in color, size, and finish as well as slight irregularities that include bubbles or stress marks within the mold. These are not considered flaws.
● Wrought iron products are powder-coated and may rust over time.
● Manufacturers using Glassnow products for product packaging must provide a sample of the type of closure that will be used. The closure will be tested against each production of glassware to ensure consistency with the neck or opening of the glass prior to sending out the order. If no sample is provided nor the type of closure is noted, Glassnow will be unable to honor claims relating to this issue.
● Glassnow cannot guarantee the performance of any container with our customer's particular product. It is recommended that all products be tested prior to bulk ordering for the following: verification that closure and liner are compatible with container to be used, verification that the placement and removal of the lid will work for customer needs, and verification of compatibility with filling and capping equipment.
● All colored items offered are painted and baked. It is recommended that all colored items be tested for each individual use. Limited quantities of samples may be purchased for testing.
● Glassware openings may vary from production to production. Glassnow recommends a synthetic T-top for all bottle and jar openings to assist in sealing the product in the bottle. It is recommended that all products be tested for a tight seal.
Warranty, Safety & Product Care Information
● All items sold on Glassnow webpages or featured in catalogs accurately reflect their current standards and specifications. Each item depicted or described herein is not necessarily suitable for every kind of use; therefore, unless otherwise stated in writing, the seller makes no warranty that the goods depicted herein are fit for any particular purpose.
● Corks provided with glassware are intended for decorative purposes only.
● You should always TEST your product in the container you’ve selected prior to use.
● All colored items must be hand-washed with a non-abrasive cleaner.
● Glassnow products are not sanitized prior to shipping.
Customer Agreement
• By placing an order, the customer agrees to Glassnow terms and conditions.
Copyright Information
Copyright © 2009-2023 Couronne Company Inc. / Glassnow All Rights Reserved.
The product designs featured in this catalog are subject, to the maximum extent permitted under the law, to copyright, trade dress and other forms of intellectual property protection. The reproduction of any of the product designs is, to the maximum extent permitted under the law, strictly prohibited. All photographs appearing in this catalog are also copyrighted and may not be used, reproduced, publicly displayed, or distributed without the prior written approval of Couronne Company Inc. / Glassnow – tel: 512-339-7808.